Frequently asked questions

Head to the order page, pick delivery or collection, choose your pizzas, add your details and pay. The whole thing takes a minute or two.

Once an order is in the kitchen we can't always change it, but it's worth asking quickly via the contact page — we'll do what we can if it hasn't been started.

If a topping or item runs out we'll get in touch as soon as we can to offer the closest alternative or a refund on that item.

There's a small minimum on delivery to make sure your pizza arrives in good shape. The current minimum is shown at checkout before you pay.

Yes — please use the contact form with the date, time and rough numbers and we'll come back with what we can do.

We deliver across the East End and surrounding areas — anywhere within 5 miles of G31 3BU. The address checker on the order page will confirm if you're in zone.

Our delivery zone is a 5-mile radius from G31 3BU. If you're just outside the line, get in touch — we sometimes have flexibility for the right slot.

Order checkout will flag it before you pay. You're always welcome to collect from the restaurant instead.

The live delivery fee is shown at checkout. We keep it deliberately low to cover the driver and packaging, not as a profit centre.

Most deliveries land within roughly 30–45 minutes from confirmation. Busy Friday and Saturday nights can take a little longer — your tracking page will show a live estimate.

Tips are appreciated but absolutely never expected. Cash on the door or a thank-you both go a long way.

Yes. Collection is from 652 Alexandra Parade, Glasgow, G31 3BU. Choose a collection time at checkout and we'll have it boxed and ready.

Yes — pick the earliest available slot at checkout and we'll get straight on it. We'll tell you how long the wait is before you confirm.

Yes, pick any future time slot we're open for. The order page will only show slots we can actually hit.

Use the book page, pick a date, number of covers and time slot, then add your details. You'll get a confirmation email shortly after.

We have 6 tables. Because the room is small, we'd really recommend booking ahead — especially on weekends.

Sometimes — usually for larger groups or peak slots. If a deposit is required, you'll see it clearly at booking and it comes off your bill on the night.

Drop us a message on the contact page with your booking reference and we'll sort it. The earlier you let us know, the better.

Get in touch via the contact form with your date, time and group size. We'll come back to confirm what's possible.

Online orders are paid by card at checkout. In the restaurant we take card on the night.

Yes. Card payments are processed by Stripe — your card details never touch our servers. You'll see Stripe's secure checkout when you pay.

Online orders are pre-paid by card to keep things smooth for the driver. If you'd really prefer cash, please collect from the restaurant.

You'll see a clear error and your order won't be placed. Just try again — sometimes it's a one-off issue with the bank. If it keeps failing, contact your card provider.

Nothing is charged and no order is placed. You're free to start again whenever you're ready.

If something has genuinely gone wrong — wrong order, missing item, food not up to standard — please get in touch via the contact page and we'll always look at it fairly.

Each menu item shows the major allergens we're aware of. If you have a severe allergy, please contact us before ordering so we can talk you through cross-contact risks.

Yes — there's a vegetarian filter on the menu and the dining room menu marks every veggie option clearly.

Yes — vegan cheese is available on most pizzas. Filter by vegan on the menu page to see what's currently on.

If gluten-free bases are currently available, you'll see them on the menu. Because our kitchen handles wheat, we cannot guarantee a totally gluten-free environment — please contact us first if you're coeliac.

Hours are kept up to date on the order page and on Google. Please check live opening times before you set off, as we adjust hours for holidays and the occasional staff night.

We trade into the evening. The order page is the most accurate source for tonight's last orders — slots close as the kitchen winds down.

Alexandra Parade has on-street parking and there are usually quiet side streets nearby, but availability can change with the time of day. We can't promise a space.

See the directions page for routes from the city centre, Dennistoun, Parkhead and Bridgeton, plus public-transport pointers.

Absolutely — kids are very welcome at dinner-time. The dining room is small so a quick heads-up if you're bringing a buggy is helpful.

After you order, you'll get a tracking link that updates as the order is accepted, in the oven, out for delivery and delivered.

On delivery orders, once the driver is on the road you'll be able to see their progress on the tracking map.

We only use your details to fulfil your order and contact you about it. We don't sell your data, and we keep what we hold to a minimum.

Use the contact page. Include your order number if you have one and we'll come back to you as quickly as we can.